Terms ,Conditions & Agreement
THE CONTRACT:
These Booking Terms and Conditions contain important information. You must read and understand them carefully. The Booking Terms and Conditions constitute a legally binding contract between You (client) and Real Sherpa adventures (P) Limited. “The Company”), Registered Number 204858/075/076. Please note that while booking a trip, you are agreeing to be bound by the Terms and conditions, the cancellation policy, and certain limitations of liability. Both parties agree to these Terms and Conditions to resolve any legal or other disputes that may arise during the trip.
BOOKING A TRIP/ACCEPTANCE OF BOOKING/CLIENT DETAILS:
A ‘trip’ refers to any product itinerary or activities that you buy with us including Trekking, Tours, Expeditions, and/or other adventure and tour programs. You will need to fill up an online booking form and provide the requested information. This information is required for getting your trekking/climbing permits and booking hotels and flights for you. In case of a very big group or agent booking, you can provide the personal information as requested in the booking form via email too.
DEPOSIT REQUIREMENT FOR BOOKING CONFIRMATION
(a) Nepal Trips:
To confirm your Nepal Trips, you will have to make a non-refundable deposit of 25% of trip cost at the time of booking the trip. You can pay the remaining amount upon your arrival in Kathmandu. The Company’s Tailor Made trips may require a higher deposit or full payment at the time of booking. If the deposit is different from that outlined in this clause, you will be advised by the company at the time of booking.
(b) India/Tibet/ Bhutan Trips:
At time of booking a non-refundable deposit of 40% is due to confirm your trip along with due airfares (if client wants the company to arrange it) before 30 days of trip departure. If you’re booking 30 days or less before departure, full payment is due.
Payment Methods:
A booking deposit can be made by bank transfer Please follow the information provided on the booking for Our Bank Details for wire Transfer
NPR Account
Name of the Beneficiary: Real Sherpa adventures (P). Ltd
Bankers Name: mega bank Nepal Ltd., Thamel Branch
Bankers, Thamel, Kathmandu
Account No.: 0570010044758
Swift Code: MBNLNPKA
USD Account
Name of the Beneficiary: Real Sherpa Adventures P. LTD.
Bankers Name: Nepal Investment Bank LTD
Bankers Address: Dhumbarahi, Kathmandu
Account No.: 02901010250306
Swift Code: NIBLNPKT
Please note that we are not responsible for any delay or loss during the transfer process. If in the case due to the use of a mediator bank or any other reasons if the money received by us is less than the amount sent, you are requested upon arrival to pay accordingly so that the total is equivalent to the trip cost. E-mail us the bank reference number or remittance slips after you initiate the transfer. Sometimes bank forwards the money with a different name; if we have reference numbers/remittance slips and sender details, it will be easy for us to check.
BALANCE PAYMENT:
(a) Nepal Trips
Final payment on trekking, tours, climbing, expedition or any kind of trips in Nepal can be made upon arrival in Nepal. Final payment can be made by bank transfer, cash, or by Credit Card (Visa or MasterCard). There will be a 5% charge added when payment is made by cards (this applies to all payments; deposits, final balances, trip extension and miscellaneous purchases.)
(b) Bhutan/India/Tibet/ Trips:
Regarding trips to India, Tibet, and Bhutan; final payment should be made 30 days before the trip start date.
CANCELLATION OF A TOUR BY THE CLIENT:
Nepal Trip Cancellation & Booking Changes
Cancellation notice is required, a minimum of 20 days before trip departure and must be made in written form, such notice commences from the day your cancellation note is received. Cancellation shall be valid with approval from the company after receiving documentation. The Trip shall then be termed as canceled and the cancellation charge of 20% of the trip amount would be deducted from the advance paid. There will be no refund for cancellation notice provided less than 20 days before trip departure
If a customer leaves a trip for any reason whatsoever, either voluntarily, involuntarily or if you commit any unlawful act after the trip has commenced. We will make no refunds for any meals, accommodation or services not used. Should you require other changes to your original tour, the person that booked the tour must submit a written document with the changes required. While every effort will be made, changes cannot be guaranteed.
If you are prevented from traveling on the tour by genuine circumstances, for example (without restriction) because of death, injury or serious illness of the passenger, close relative or friend, redundancy or jury service, you may postpone your trip or transfer your booking to another person, provided they meet all the requirements relating to that tour. You must provide proof of why you are unable to travel at the time you change your booking. You will be charged a minimal fee of $100. The cost of a trip postpone or transferred may be higher depending upon the company’s arrangements with other parties such as hotels, Guest Houses, ground operators, or airlines. Postpone or transfer the tour and this applies if you postpone or transfer this tour no less than two weeks before trip departure. There will be no options available 14 days before trip departure.
Bhutan/ Tibet/ India Trip Cancellation & Booking Changes
Cancellation notice is required a minimum 25 days before trip departure and must be made in written form, such notice commences from the day the note is received. Cancellation shall be valid with approval from the company after receiving the documentation. The Trip shall then be termed as canceled and a cancellation charge of 40% of the trip amount would be deducted from the advance paid.
There will be no refunds if a customer cancels the trip or leaves a trip for any reason whatsoever, either voluntarily, involuntarily or if you commit any unlawful act after the trip has commenced. We will make no refunds for any meals, accommodation or services not used. Should you require other changes to your original tour, the person that booked the tour must submit a written document with changes you require While every effort will be made, changes cannot be guaranteed.
If you are prevented from traveling on tour, unfortunately, there is no refund, transfer or postponing options available for the Indian, Tibetan, and Bhutanese government has strict Tourism policies.
CANCELLATION OF A TOUR BY THE COMPANY
The Company reserves the right to cancel any trip you booked unless guaranteed to run. The Company reserves the right to cancel any trip, including a guaranteed trip, before departure due to reasons beyond its control (i.e. due to natural disasters, flight cancellation, consequences of strikes, industrial action, wars, riots, sickness, quarantine, government intervention, weather conditions, or other untoward occurrences. In such a case, The Company will refund the trip price only. If The Company cancels a departure that is guaranteed to run, we will refund the trip price, or you are entitled to take an alternative trip of the same value.
Please also note that significant alterations do not include a change of airline carrier, flight time tables or itineraries provided the departure and arrival dates remain unchanged, the substitution of a vessel, modification of itineraries, and change in cabin category or hotel accommodation provided it is of the same category. The Company is not responsible for any incidental expenses or consequential losses that the Client may have incurred as a result of the booking such as visas, vaccinations, non-refundable flights or rail, non-refundable car parking or other fees, loss of earnings, or loss of enjoyment, etc.
MEDICAL CONDITIONS AND SPECIAL REQUIREMENTS:
All our treks, tour, and expedition require a level of fitness, there for you should always check with your physician regarding your health and fitness before you travel. It’s the client’s responsibility to notify Real Sherpa Adventures of any pre-existing medical condition and/or disability that might reasonably be expected to increase the risk of you requiring medical attention, which may affect your ability to travel. Failure to notify the Company may result in the client being refused travel. Failure to notify the Company of any such condition that results in cancellation will result in 100% cancellation fees to the Client.
Some trips may be unsuitable for some Clients due to age, mobility, pregnancy or physical or mental conditions. It is the Client’s responsibility to check before booking. The Company is not required to provide any special facilities unless it has agreed to do so in writing. The Company will do its best to meet Client’s special requests including dietary, but such requests do not form part of the Contract and therefore the Company is not liable for not providing these requests. Medical facilities vary from country to country and the Company makes no representations and gives no warranties about the standard of such treatment.
TRAVEL INSURANCE:
Enough and valid travel insurance is compulsory for all travelers. Your travel insurance must cover accidents, injury, illness and death medical expenses, including any related to pre-existing medical conditions, emergency repatriation (including helicopter rescue and air ambulance where applicable) and personal liability. You must carry proof of insurance with you and produce it if reasonably requested by the company employees or suppliers. The company reserves the right to cancel or suspend your participation on a trip or in certain activities that comprise part of a trip, at any time, including after the commencement of your trip, with no right of refund, if you are unable to provide proof of insurance when requested.
CHILDREN
A legal guardian must accompany all travelers under the age of sixteen. If you have a question regarding age and suitability, please contact us for further information.
FLIGHT DELAYS AND CHANGES IN THE ITINERARY:
Please note that mountain weather is unpredictable. Bad weather in mountain regions can cause domestic flight delays. Flight by plane and helicopter are prone to cancellations and delays for notorious weather in remote areas and sometimes operational complications which could be happened in particular in Everest region, Annapurna region, Dolpo, Simikot and Jumla region etc. In case of delayed domestic flights, Icicles Adventure Treks & Tours will bear departing city accommodation (Guest House) and food (Lunch & Breakfast) costs at the start of your trip. However, in case of delayed return flights, the client is responsible to bear all additional expenses including food and accommodation costs. If you wish to make an alternative arrangement such as a Helicopter flight to avoid flight delays, all additional costs would be your responsibility.
Moreover, Real Sherpa Adventures does not accept any responsibility for costs incurred as a result of missed international flight but would assist to make alternative arrangements wherever possible. Please also note that while on the field, we may have to make some changes in the itinerary due to unforeseen circumstances.
VISA & PASSPORT:
You must carry a valid passport and have obtained the appropriate visas when traveling with Icicles Adventure Treks & Tours. Please ensure your passport is valid for 6 months beyond the duration of the trip. Nepal Visa is available on arrival in Nepal. For Tibet & Bhutan, the company will make necessary arrangements upon request. For India, the client will have to acquire the Visa from their own home country.
It is your responsibility to ensure that you have the correct visas for the countries you are traveling to. Icicles Adventure Treks & Tours cannot accept responsibility if you are refused entry to a country or places because you lack the correct visa documentation.
INJURIES AND EVACUATION:
Real Sherpa Adventures would not be liable for any injury/health conditions/emotional or other conditions suffered by the client during the trip. Similarly, our package cost does not include any personal insurance. Hence, we advise the clients to take adequate insurance packages, including medical emergencies and evacuation by Helicopter.
SERVICES MISSED OR UNUSED:
There will be no discounts or monies refunded for missed or unused services, this includes voluntary or involuntary termination/departure from tour, i.e. sickness, death of a family member etc, late arrival on the tour, or premature departure either voluntarily or involuntarily.
PUBLICITY
You agree that real Sherpa Adventures may use images of you taken during the trip without recourse to you and without compensation to you, for publicity and promotion purposes only through whatever medium it chooses.
CHANGES TO YOUR HOLIDAY AND PRICING
Traveling with Real Sherpa Adventures requires a degree of flexibility, good humor, and an understanding that modes of transport, accommodation and itineraries may change, even after the tour has commenced, without prior notice due to local circumstances such as flight delay, cancellation or postponement due to notorious weather in the Himalayan regions or other unpredictable circumstances such as land-slides, road blockage, flood, snow, political unrest or delay arrival etc. Icicles Adventure Treks & Tours is unable to refund any monies under the above circumstances due to prior supplier arrangements. If possible we will always endeavor to provide you an alternative or substitute trip of same category.
Real Sherpa Adventures does not accept any responsibility for loss on employment, delays or compensation resulting from situations beyond Real Sherpa Adventures’ control. Our holidays, tour/trek / Expedition packages, are based on twin share accommodation. Thus, a single room supplement charge will be imposed to clients who do not have another tour participant to share accommodation with. We reserve the right to revise pricing rates posted in our marketing material, under any circumstances, or on the pressure of various external factors that are further than our control, for instance, changes in the exchange rate, government action, etc.
PRIVACY
To collect information from you to make a booking through Real Sherpa Adventures, we ask many questions to obtain the necessary permits etc. No private or personal information that you supply to us when making a booking will be disclosed for any other purposes.
RISK & LIABILITIES
We are committed to providing the best services which will give you a once in a lifetime journey in this connection, we perform our duties honestly & seriously to make your journey very smooth & pleasant. However, the entire program is conducted strictly under the rules and regulations of their’ own policies.
Therefore Real Sherpa Adventures and its related organization shall not be responsible for any changes in the itinerary due to unavoidable circumstance such as govt. restriction, Land slide, road blockage, flood, snow political unrest, cancellation of flight, delay, sickness or accident, Any extra cost incurring there of shall be borne by the clients on the spots.
OUR RESPONSIBLE TOURISM POLICY
Real Sherpa Adventures is re-inventing tourism for the benefit of local people, tourists, the environment, and the tourism industry at large. We ask that you read our Responsible Travel and Environment policy in detail before you book your holiday with us, as we expect that you will adhere to our policy and guidelines while traveling with us.
COMPLAINTS
Should you have a complaint about the trip or tour you must make it known to a tour leader or guide at the earliest opportunity. You can even call the Kathmandu office at the earliest opportunity. You may not wait to complete the trip to talk about the complaints. If you talk about them while on the tour, we will take appropriate action and do our best to improve the situation if possible instantly or as early as possible. Of course, we will listen to your complaints after your trip completion too and will take appropriate action, but we encourage you to let us know about it as soon as possible so that you can enjoy the remaining part of your trip as expected.